Return Policy

· Before returning the product, the service department must be contacted.

· The return must be made within 14 calendar days from the day of receipt and the conditions for return must be met (eg the product must not be opened and in excellent condition. of the product in its original packaging – not an envelope).

· Returns should be made with a courier company and not by post.

· In case of using the product or altering their original packaging, the return is not accepted.

· Your refunds are made within 30 days from the return and receipt of the products by our company.

· In case of invoice issuance, the return must be made with a delivery note.

· If the return is not made within 14 calendar days from the day of receipt or some of the return conditions are not met, MotherSkinFromula has the right not to accept the products back and not to replace them.

The address to which the products will be returned is: PHARMACY KARAKANA AIKATERINI – ΒΡ. THEODOTITOU 20 – VOLOS PC 38334

In case of defective product or shipping error, we proceed with the replacement or refund corresponding to the value of the products, following the following Return Procedure:

·

You pack and send the package with the products with the cooperating courier company of our pharmacy at the recipient’s expense. Inside the shipping package, you will have placed a note informing us of the problem that has arisen with the returned product, as well as the proof of purchase.

· If the return conditions apply, we will proceed with a relevant replacement or credit of the corresponding amount in your bank account, Paypal or credit if the initial payment was made in this way.

· In case the package arrives and it is proved that the return conditions do not apply, the product will not be accepted. It will be returned to the customer and the shipping costs will be borne by him.

· At the physical store: call the service department to arrange and order the product to be replaced. Then, bring the product to the pharmacy with the purchase receipt and after checking to see if the return conditions apply, the value of the product / products is returned to the same payment method with which you completed the order.